You’ve probably read it a couple of times. There’s a free game, say, on Steam, and people complain about stuff and then others talk down to them, claiming since it’s a free game, they are bad people.
So let me widen the perceptual horizon here.
Justified critique is totally fine, especially considering that a freely published game, especially on a highly-frequented platform like Steam, is often a promotion instrument, a skill demo, so it’s not exactly for the pure love of the world. You’de be surprised how many people are way more egoistically motivated than they pretend to be. But you’d only be surprised when you find out, and you only find out when you can manage to put them to the test. (I’m digressing slightly here.)
Furthermore, critique is free consulting, so they’re actually getting a good deal. I mean, there are game devs who are totally inept design-wise, publish a piece of crap of a game, then collect the tons of critique and get to work implementing the suggestions and thus don’t need to be anything but a hacker monkey who is being force-fed with game design training. That business scheme seems especially popular with early access. People will even pay for crap and on top of that give you free consulting services, all fueled by the hope that the game becomes great one day.
In the most extreme case, an early access game is little more than: “OK, I made an empty world space. Pay up, then I’ll allow you to tell me what you want in it and I’ll put it there. (Unless I don’t want to.) Isn’t that great? Your own personal ideas implemented in a totally not generic game. Your ego must be so st(r)oked right now. Buy your own little piece of immortality today!”
And the next day there’s an empty space with a pickaxe and a zombie.
I was inspired to write this when I learned about a free Steam game (Serena) that had some issues related to Steam being crap and Valve not caring (the usual), and I read up about the game, and it’s advertised as “…the result of a massive collaborative effort between dozens of fans and designers of adventure games.” while when you press ESC that story-progression-type game immediately quits, without so much as a confirmation dialogue. Unbelievable? Well, I’ve seen some wacky things. Totally justified to go “Dude! What the hell?!”
Speaking of incompetence: Is there any major internet business that hasn’t made it its mission to destroy any usability? As I am writing this, I have to switch between Visual and HTML view, because HTML view doesn’t have quick formatting, but requires me to add code manually, while Visual doesn’t know what a line break is (!), yet in HTML view it doesn’t even need/show the code for it.
I’m not even gonna explain how to do it more elegantly. They need to figure such basics out themselves. My consulting services aren’t for free, since my expertise is apparently scarce.